General Terms and Conditions (GTC) of Trikoza

1. Scope of Application

These General Terms and Conditions (GTC) apply to all orders placed through the Trikoza online shop. Trikoza sells products in cooperation with selected partner and supplier companies. Trikoza acts as the marketing brand and contractual partner to the customer.

2. Contracting Party and Conclusion of Contract

2.1. The purchase contract is concluded with Trikoza.

2.2. Trikoza sells selected products in cooperation with third-party providers and partner companies. Production, storage, and shipping may be carried out by these partners.

2.3. The presentation of products in the online shop does not constitute a legally binding offer, but rather an invitation to place an order.

2.4. By clicking the "Buy Now" button, you place a binding offer to purchase the products contained in your shopping cart.

2.5. The purchase contract is concluded as soon as we confirm your order by email or dispatch the goods.

3. Prices and Payment

3.1. All prices are stated in Swiss Francs (CHF) and include statutory VAT, where applicable, plus shipping costs, which are displayed during the ordering process.

3.2. The following payment methods are available: TWINT, PayPal, Klarna, credit card, and other payment methods displayed at checkout.

3.3. We reserve the right to exclude individual payment methods in specific cases.

4. Delivery and Shipping

4.1. Delivery is available within Switzerland and to selected European countries.

4.2. Delivery times may vary depending on the product and partner company and will be indicated in the shop.

4.3. If a product is not available, we will inform you immediately and refund any payments already made.

5. Right of Withdrawal and Returns

5.1. You have the right to withdraw from your order within 30 days of receiving the goods.

5.2. The withdrawal must be made in writing.

5.3. In the event of withdrawal, we will refund all payments within 14 days at the latest after receiving the declaration of withdrawal.

5.4. The customer bears the return shipping costs, unless otherwise agreed.

5.5. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

5.6. Personalized or individually customized products, in particular jerseys with your own name, number, or other customer-specific adjustments, are excluded from the right of withdrawal. Since these products are manufactured specifically according to customer specifications and cannot be resold, there is no right of return, exchange, or withdrawal for such items, unless the goods have a manufacturing defect or flaw.

6. Retention of Title

The goods remain the property of Trikoza or the respective partner company until full payment has been received.

7. Warranty and Liability

7.1. The statutory warranty rights under Swiss law apply.

7.2. Trikoza is not liable for damages caused by improper use or failure to follow care or application instructions.

7.3. Liability for intent and gross negligence remains unaffected.

8. Transport Damage

Please report visible transport damage to the delivery person immediately if possible and contact us without delay. Your statutory claims remain unaffected.

9. Vouchers and Discount Codes

9.1. Discount codes can only be redeemed within the specified period and once per order.

9.2. A combination of multiple codes is excluded, unless otherwise stated.

9.3. Cash payment is not possible.

10. Customer Account

Creating a customer account is voluntary. You are obliged to treat your access data confidentially.

11. Data Protection

Information on the processing of personal data can be found in our privacy policy.

12. Contact

If you have any questions about your order or our products, you can contact us at any time.

Email: support@trikoza.com